We reserve the right to change and amend these terms and conditions.

Any changes we make will be deemed to have come into effect on the date that they have been posted on our site. You are responsible for reading the terms and conditions. When you place an order with us you will be deemed to have read, understood and accepted these terms and conditions.

These terms and conditions and the use of our web site shall be governed by the laws and regulations of the United Kingdom. If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. These terms and conditions do not affect your statutory rights.

Prices, Order and Payment
The price payable for the products you order is that set out on our web site at the time you place your order. The prices of the products that we display on our web site are subject to change without notice. All prices, where appropriate, are exclusive of any sales taxes, unless otherwise stated.

When you make an order on our site your order will be subject to acceptance in accordance with this terms and conditions. A contract between you and us for the sale of our products will only exist once your order has been processed and dispatched.

We take payment online in a secure environment by debit or credit card. We currently use a third party payment service provider in the form of Paypal to process all online transactions. For information about the measures that Paypal have put in place to protect your security, please refer to their respective web site(s).

Pre-Order, Cancellation and Non-Refundable Deposits
Please consider when placing your pre-order that you are reserving stock, which we are also charged processing fee's on. If you chose to cancel a pre-order before its dispatched we may charge you up to 10% of the total order fee as part of your Non-Refundable Deposit to cover any losses that directly result from your cancellation.

Intellectual Property, Design and Reproduction
You acknowledge and agree that all copyright, trademarks and intellectual property rights in all materials (including pictures, designs, logos, photographs, text written and other materials) and the contents of these pages and in respect of any products that you purchase shall remain at all times in our ownership or in our licensors.

You acknowledge and agree that the material and content contained on our site is available for your non-commercial use with the sole purpose of assisting you to gain information in order to place an order with us. You further agree that the modification, distribution reproduction or incorporation into any other work of part or all of the material available on our site in any form is strictly prohibited.

Website Content
Lvl Up Gaming works very hard to ensure that the content on the website is correct, however on the rare occasions that we oversell a product your order may be subject to delay or alteration.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures, if there is a clear and obvious pricing error. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Acceptance Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

Games Workshop
We are happy to accept returns on any Games Workshop products you buy from us regardless of the reason. We can help you organise a return for a refund or exchange and also help place your next order with us.

If you see a Games Workshop product out of stock on out website, we more than likely have it on order and it should be coming with our next shipment. We do allow back orders of Games Workshop items and aim to deliver anything out of stock in our shop within 10 working days.

In the event of an error with packing/shipping/miscast, please do get in contact with us and we will get the problem fixed!

If you have any questions or queries regarding the Games Workshop products that we sell, please do get in contact with our customer service team and they will be more than happy to help. You can contact us via email, telephone or Discord.


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